Privacy Policy

1. Commitment to Privacy
Zen & Zoomies is committed to protecting your privacy and handling personal information with care, respect, and transparency.
This Privacy Policy explains how personal information is collected, used, stored, and protected in accordance with the New Zealand Privacy Act 2020.

2. Scope of This Policy
This policy applies to all personal information collected through:

• The Zen & Zoomies website
• Enquiry and booking forms
• Email, phone, and written communication
• Social media interactions
• In-person training, consultations, or sessions

3. Information We Collect
Zen & Zoomies may collect personal information including, but not limited to:

• Your name and contact details
• Information you provide via enquiries or bookings
• Details about your dog, including age, health, behaviour history, and training needs
• Session notes relevant to your dog’s welfare and progress

4. How Information Is Collected
Personal information may be collected when you:

• Submit a website form
• Contact Zen & Zoomies by email, phone, or social media
• Book or participate in services
• Provide information during consultations or sessions

5. Purpose of Collection
Personal information is collected solely for the purpose of:

• Responding to enquiries
• Managing bookings and communication
• Delivering training, behaviour support, and related services
• Tailoring support to your dog as an individual
• Maintaining accurate service records

6. Use of Personal Information
Zen & Zoomies uses personal information only in ways that are directly related to providing services and supporting you and your dog.
Personal information is never sold, rented, or traded.

7. Disclosure of Information
Personal information will not be shared with third parties except:

• Where required by law
• Where necessary to protect the safety or welfare of people or animals

8. Storage & Security
Reasonable steps are taken to ensure personal information is:

• Stored securely
• Protected from unauthorised access, misuse, or disclosure

Digital information is stored on password-protected devices and platforms.
Paper records, if used, are stored securely and accessed only when necessary.

9. Accuracy of Information
Zen & Zoomies takes reasonable steps to ensure personal information is accurate, complete, and up to date.
Clients are encouraged to notify Zen & Zoomies of any changes to their contact details or relevant information.

10. Photography & Media
With your consent, Zen & Zoomies may take photos or videos during sessions for:

• Educational purposes
• Website or social media content
• Marketing or promotional use

Consent is optional and may be withdrawn at any time.
No identifying personal information will be shared without explicit permission.

11. Access to Personal Information
You have the right to:

• Request access to personal information held about you
• Request correction of any inaccurate or outdated information

Requests can be made by contacting hello@zenandzoomies.co.nz

12. Retention of Information
Personal information is retained only for as long as necessary to:

• Provide services
• Meet legal or operational requirements

Information is securely disposed of when no longer required.

13. Changes to This Privacy Policy
Zen & Zoomies may update this Privacy Policy from time to time.
The most current version will always be available on the website, and continued use of services indicates acceptance of any updates.

Zen & Zoomies is committed to transparency, fairness, and respect — for both humans and dogs.🐾